Created By:	chevys22	Last Reply:	chevys22
Priority Level:	[High]	Status:	[Open]
Created:	3 years ago	Last Updated:	3 years ago
Department:	N/A	Replies:	0

Please don't use this company if you have anything of value and especially if it has sentimental value. First the quote changed when they came to pick our things up. When they seen our bed room out fit they said it was going to cost more because it will take extra packing to assure it isn't damaged during shipment because of it's value. They also said there are a larger amount of things. After talking to them I found out one reason there was more pieces was they took legs off of tables and counted them separate, you would think if they do this daily it would be common knowledge when they gave quote and would have it included for removal of legs. Now to when the truck arrived at our new destination. When they started unloading the boxes I said to them it looks like you loaded them by throwing them out a second story window. The man replied we didn't load them they were already loaded. While the one person was in the cab of the truck the other person started bringing in boxes. That had a lot of stuff destroyed in them. Next problem was when I said what we paid it's all to be reassembled. They said we weren't told about that. But they did reassemble some or the best they knew how. Then we looked over our bedroom out fit and seen a lot of marks and chips one on foot board looked in my opinion like it was chopped with a small hatchet. The small china closet that we paid extra to pack was missing some glass shelves which had special cut glass to match the rest of it. Then we realize a 5 Gallon water bottle that was full of coins is missing. I called them and they said that they would have to check to see about it. When they first came back with the answer that they never seen it. After I told them to check with the head guy that picked up our things because it was very heavy they would remember. They came back and said he definitely remembered it because how heavy it was. But they never pursued it as a thief. I asked if they contacted the authorities about it and the answer was no.
But why would they because if you didn't buy extra insurance that they offer, but lead you to believe that the way they pack and the care in shipping it's not needed. Well now all they say they are responsible for comes out to about 60 cents a pound. So the approximately 150 LB of coins comes to about $90.00 Also there was damage to a wall in our home that wasn't in the picture when we bought it. One bed only had bolts started but not tightened up and on wrong plus missing bottom of leg. So the big issue was when I heard my wife crying and went to see what happened and she was sitting on the floor looking in a box that had things destroyed that were given to her by a friend that Died of Brain cancer. And it got worse because there was a large vase and Tiffany lamp that also got destroyed that was Gifts of a friend that he also Died of cancer. They made a very very minimal offer that makes you laugh ,plus if you except they basically want you to sign a confidentiality statement. I guess you know what we did. In my opinion I feel something should be able to be done by Federal and or State government agencies when things like this occur. There is so much more to this occurrence but why say more it's useless. Thanks for all who read this

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• DO NOT USE THIS COMPANY IF YOU HAVE ANYTHING OF VALUE ESPECIALLY IF IT HAS SENTIMENTAL VALUE
• Please do not use this Co. if you have anything of value